Sales Policy for Mirasonali Store
Effective from January 8, 2025

Welcome to Mirasonali Store, your trusted partner in transforming spaces with stylish and high-quality home décor products. We are committed to providing you with the best shopping experience, offering a wide range of furniture and interior design solutions that will elevate your home or office.

1. Overview of Our Sales Policy

At Mirasonali Store, we believe that every customer deserves an exceptional shopping experience. Our Sales Policy outlines the terms and conditions that apply when purchasing products from our store, both online and in-store. By making a purchase from Mirasonali Store, you agree to the following terms and conditions. Please take the time to review this policy carefully to ensure a smooth and hassle-free transaction.

2. Products and Availability

Mirasonali Store offers a wide variety of premium furniture, décor, and accessories for home and office spaces. All products are subject to availability. While we make every effort to ensure accurate stock information, there may be times when an item is temporarily out of stock or unavailable. We strive to keep our inventory updated on the website, but we cannot guarantee the immediate availability of all items.

3. Ordering Process

Ordering from Mirasonali Store is simple and convenient. You can browse our online catalog at mirasonali.com, select your desired products, and place an order through our secure checkout process. Our website is designed to provide an intuitive user experience, ensuring that you can easily find what you’re looking for and make your purchase without hassle.

Order Confirmation:
Once you have placed your order, you will receive an order confirmation email with the details of your purchase, including the products ordered, quantities, pricing, and estimated shipping details. Please ensure that your email address is accurate when placing an order to receive these important notifications.

4. Pricing and Payment

The prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. All prices are exclusive of shipping charges, taxes, and other applicable fees, which will be added during the checkout process.

We accept various forms of payment, including but not limited to credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment methods. Payments are processed through secure gateways to ensure the safety and privacy of your financial information.

5. Shipping and Delivery

We aim to provide fast and reliable shipping services to ensure that your products arrive in a timely manner. Shipping charges are calculated based on the destination, weight, and size of the items purchased. These charges will be displayed at the checkout before you finalize your purchase.

Estimated Delivery Time:
Delivery times vary depending on your location and the products you order. Typically, orders are processed and shipped within 3-5 business days from the date of purchase. The estimated delivery time will be provided to you during the checkout process, but please note that shipping times may vary due to factors beyond our control, such as weather conditions, holidays, or delays with shipping carriers.

Tracking Your Order:
Once your order has been dispatched, you will receive a tracking number that you can use to track your shipment. This tracking number will be sent to your registered email address.

6. Order Modifications and Cancellations

If you wish to make any changes to your order, such as modifying the quantity of items or updating your shipping address, please contact our customer service team immediately at info@mirasonali.com or call us at (502) 647-3526. If the order has already been processed or shipped, we may not be able to make modifications.

Order Cancellations:
If you wish to cancel your order before it has been processed, please contact us as soon as possible. If the cancellation request is received before your order has been shipped, we will gladly process the cancellation and issue a refund. However, once an order has been shipped, cancellation may not be possible, and you will need to follow our return and refund procedure.

7. Returns and Refunds

We strive for 100% customer satisfaction at Mirasonali Store. If you are not fully satisfied with your purchase, we offer a 30-day return policy on most items. Please ensure that the products are returned in their original condition, including packaging, with no damage or signs of wear.

Return Process:
To initiate a return, please contact our customer service team at info@mirasonali.com or by calling (502) 647-3526 within 30 days of receiving your order. You will be provided with a return authorization number and further instructions on how to proceed with the return.

Refunds:
Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be processed and reflect in your account, depending on your payment method.

8. Warranty and Product Care

Mirasonali Store offers warranties on select items. Please refer to the product description or contact our customer service team for warranty details specific to the item you are purchasing. Warranty periods and terms vary by product, and are provided at the manufacturer’s discretion.

To ensure the longevity of your products, please follow the care instructions provided with your purchase. Proper maintenance and care will help keep your home décor in excellent condition for years to come.

9. Customer Service and Support

If you have any questions or concerns about your order, product information, or any other aspects of our services, our customer support team is here to assist you. We are committed to providing you with timely and helpful responses.

Contact Information:

Please feel free to reach out to us for any inquiries, and we will do our best to assist you promptly.

10. Customer Privacy

At Mirasonali Store, we respect your privacy and are committed to protecting your personal information. We use encryption and secure payment systems to safeguard your data. For more information, please refer to our Privacy Policy on our website.

11. Agreement to Sales Policy

By purchasing from Mirasonali Store, you acknowledge and agree to the terms outlined in this Sales Policy. We reserve the right to modify or update this policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will be effective immediately.

Thank you for choosing Mirasonali Store! We look forward to helping you create beautiful spaces with our exclusive collection of home décor products.