Refund and Returns Policy for Mirasonali Store
Effective from January 8, 2025

At Mirasonali Store, we are committed to providing high-quality home décor and furniture to our valued customers. We understand that sometimes, purchases may not meet your expectations, and we want to make your shopping experience as easy and hassle-free as possible. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. General Return Guidelines

  • Return Eligibility: We accept returns on most items within 30 days of purchase. To qualify for a return, the item must be unused, in its original condition, and in the original packaging.

  • Non-Returnable Items: Some items are non-returnable due to their nature, including:

    • Custom-made or personalized items
    • Clearance or final sale items
    • Items damaged by misuse or neglect

  • Return Process: To initiate a return, please contact our customer service team at info@mirasonali.com or call (502) 647-3526 within 30 days of receiving your order. Our team will provide you with a return authorization number and instructions on how to send the product back to us.

2. Refund Policy

  • Refund Process: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and credited to your original method of payment. Please note that it may take up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.

  • Partial Refunds: In some cases, we may issue a partial refund. This can happen in the following situations:

    • Items that are not in original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned after the 30-day return window.

  • Shipping Costs: Please note that shipping costs are non-refundable. You will be responsible for paying the shipping costs associated with the return of the item, unless the item is defective or an error was made on our part. In the case of a defective item or an incorrect shipment, we will cover the cost of return shipping.

3. Exchanges

  • Exchanges for Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately at info@mirasonali.com or (502) 647-3526. We will gladly assist with a replacement or exchange. You may be required to send the damaged item back to us, at our cost, before we can process the exchange.

  • Exchanges for Other Reasons: If you simply wish to exchange an item for another color, size, or style, you must return the original item for a refund and place a new order for the replacement item. The usual return and refund procedures apply.

4. How to Return Your Item

  • Return Instructions:

    1. Contact us at info@mirasonali.com or (502) 647-3526 to request a return authorization number (RA#).
    2. Pack your item securely in its original packaging. Include the original receipt or proof of purchase with the returned item.
    3. Clearly label the package with the RA# provided by our customer service team.
    4. Ship the item to:
      Mirasonali Store
      405 Seneca Rd,
      Shelbyville, Kentucky (KY),
      United States

  • Return Shipping Costs: As mentioned, the customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

5. International Returns

If you are returning an item from outside the United States, please follow the same return process as outlined above. However, you will be responsible for the cost of shipping the item back to us, including any customs duties, taxes, or fees associated with the return.

6. Order Cancellation

  • Before Shipping: If you wish to cancel your order before it is shipped, please contact us as soon as possible at info@mirasonali.com or (502) 647-3526. We will process your cancellation request and provide a full refund.
  • After Shipping: If your order has already been shipped, you will need to follow the standard return procedure to return the item once received.

7. Defective or Damaged Items

We take great care in packing and shipping your items to ensure they arrive safely. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly assist you with a replacement, exchange, or refund for the defective product.

  • To assist us in processing your claim quickly, please include clear photographs of the damaged or defective item along with your order number when you contact us.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy or need assistance with a return, please don’t hesitate to reach out:

Thank you for shopping at Mirasonali Store. We appreciate your business and are here to assist you with any questions or concerns you may have.